Frequently Asked Questions

Caring for our customers is our top priority. If you have any questions, concerns, or simply want to chat about our products, don't hesitate to reach out to us at [fill in your email address]. Our dedicated customer service team is here to assist you every step of the way, ensuring your experience with us is nothing short of exceptional. We look forward to hearing from you!

Once you have placed your order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add [email id] to your contacts. otherwise your confirmation email may end up in your junk / spam folder.

If we encounter any product availability and credit verification issues we will contact you within 72 hours to resolve these issues.

If you have not received your order confirmation 24 hours after you placeed your order please contact us [email id].

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Please contact us at [email id]

Please contact us at [email id]if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

The prices displayed on our site are tax-free in US Dollars[in US orders], which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

PAYMENT OPTIONS

We accept all major credit and debit cards, as well as Paypal, and Apple Pay.

We are constantly working to provide our customers with more payment options and will be looking to add more in the near future.

Please check the following before contacting customer service.

- Check you have received an email confirming your order has been dispatched.

- Check the tracking information that is included in you dispatch confirmation email using the relevant link.

- Check for emails, phone calls and attempted delivery cards from one of our couriers. It may be that your parcel is being held at your local depot awaiting collection or re-delivery.

- Check nobody at your address has taken the delivery on your behalf.

- Although our couriers should not leave your parcel with your neighbour it is always worth checking with your neighbour just in case.

If you still cannot locate your order please email info@danielsimmons.co